Welcome to the TerraSwaps.com Support Center. Whether you're a vendor submitting products or a customer downloading them, we're here to help. Find answers, resources, and step-by-step guides below.
Table of Contents
- Getting Started
- Vendor Support
- Customer Support
- Common Issues & Quick Fixes
- Frequently Asked Questions
1. Getting Started
About TerraSwaps.com: TerraSwaps.com is a digital AI marketplace. We connect vendors and customers, enabling the sale and download of high-quality AI-related digital goods.
2. Vendor Support
Vendors can manage their products, track sales, and engage with customers directly from the Vendor Dashboard.
- Add Products: Upload files, add descriptions, and set pricing.
- Manage Products: Edit, update, or remove listings.
- View Earnings: Access detailed sales data and commissions.
3. Customer Support
Customers can browse, purchase, and download digital goods with ease.
- Browse Products: Explore categories or use the search bar.
- Checkout: Add items to your cart and complete secure payment.
- Download: Access files from your account dashboard.
4. Common Issues & Quick Fixes
- Cannot download a product: Clear browser cache or try a different browser. If the issue persists, contact support.
- Forgot password: Use the Forgot Password link on the login page to reset your credentials.
- Payment declined: Verify payment details, ensure sufficient funds, or contact your payment provider.
5. Frequently Asked Questions
Yes, you can offer your products for free by setting the product price to $0 during submission. Customers will see it listed as free and can download it at no charge.
TerraSwaps.com retains a 10% commission on each sale. The seller receives 90% of the revenue from each transaction.
No, taxes are the seller’s responsibility. Ensure that you account for applicable taxes when setting your product prices.
You can choose to offer your products for free by setting the price to $0 or set a custom price during submission. Pricing can be adjusted at any time from your Vendor Dashboard.
Yes, customers can leave reviews on purchased products. Reviews help build trust and provide feedback for improvements.
Yes, you can create and manage promo codes through your Vendor Dashboard. Promo codes can increase sales and attract customers.
Update your product immediately to comply with the guidelines. If you need assistance, contact support.
Access the Sales Reports section in your Vendor Dashboard to view performance metrics, including sales trends and earnings.
Need More Help?
If you have additional questions or require assistance, contact us at:
Email: support@terraswaps.com